Shipping & returns
Reflection time / return
It may happen that you want to return an order. Perhaps because the product does not like it or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 4.95 per package, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To exercise this right you can contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged during a return.
Do you want to exchange your product? That is no problem at all. You can contact email@example.com for this. You do, however, bear the costs for returning the product yourself. "
I have given a wrong delivery address!
Accidentally passed a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
We do our best to deliver the order to you as soon as possible. Orders that are made on workdays before 15:00, we try to ship the same day. However, we do not always succeed in fulfilling this, sometimes products are out of stock and delivery of your order may take a little longer. On the product page there is an indication of the delivery time. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.
Delivery is made via PostNL's postman or package deliverer. In general, the delivery will take place the next working day between 9:00 and 18:00. Unfortunately, we can not guarantee the moment of delivery.